Contact Us

Note: do not include social security numbers and/or credit card information when chatting with our Live Chat agents. You cannot schedule, reschedule, or cancel your appointment by live chat.

Common Questions

For log in issues or other frequently asked questions, visit FAQ Page.

How do I order my GED diploma and/or transcript?

Diploma/Certificate – Official document issued by your state upon completion of the GED High School Equivalency requirements Transcript – Official record of scores received for each GED test subject Visit our Grads and Transcripts page and follow the directions based on the date and location you achieved your GED high school equivalency.

Where are my test scores?

Your scores can be found on the ‘My Scores’ page after logging in. Scores may take up to 3 business days to process and post to accounts.

I need help rescheduling or canceling my exam?

• Rescheduling your appointment can be easily managed prior to your test appointment. Take action by going to your ‘Appointments’ page .
• For problems with rescheduling or cancelling your exam please call GED Testing Service . Explain your situation and an agent will be happy to assist you.

How do I learn more about online testing?

What is my cost to test, age requirements and other testing policies?

Policy questions vary based on the region where you live. Visit our Price & State Rules page and select your state for specific policy related information.

I have questions about my GED Ready or other online test prep order.

• Email [email protected] for s upport for test prep products ordered on GED.com and GED Marketplace. (Please include your name, order number and a description of the issue).
• All available GED Test Prep products, including GED Ready can be found on the ‘Study’ page after logging in.

Let’s Get You The Info You Need

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Email

Please use the form above to submit your questions to our dedicated GED Support Team. Visit our FAQ page to see responses to our most frequently asked questions. Testing Accommodations
[email protected] Ordering Transcripts & Diplomas
Visit our Grads and Transcripts page. Follow prompts based on the year you credentialed or if you are ordering on behalf of someone else.

Online Orders
[email protected] (Support for prep products ordered on GED.com and GED Marketplace. Please include your name and order number). Trademark Usage
[email protected] Media Relations
[email protected] Employers Interested In GEDWorks
[email protected] General Questions for African Region
[email protected] For faster service, please include your first and last name, email, mailing address, and telephone number as listed in your GED student account.

Telephone

North and South America
1-877-EXAM-GED (877-392-6433)
Monday–Friday, 7:00 a.m.–7:00 p.m. CT;
closed on local holidays. Preguntas en Español
1-877-450-3276
Monday–Friday, 7:00 a.m.–7:00 p.m. CT;
closed on local holidays. Asia Pacific (APAC) Region
+85-2-3077-4923
Monday – Friday, GMT/UTC 20:00 – 12:29 Europe, Middle East Region (toll) +44 204-602-9757
Monday– Friday, GMT/UTC 09:00 – 17:00 Africa Region